Rate notices are sent out after the adoption of the Budget by Council. Rates notices are usually issued in August each year. In some years, they may be sent as late as October depending on the finalisation of the Budget. This webpage will be updated with the specific issue month once it is confirmed.
Once rates have been issued you have 35 days to choose and fulfil a payment option. Please see your rates notice for the due date.
Choose from a range of convenient payment options, see below for more details.
Please note: The exact amount shown on your rates notice must be received by the due date to qualify for the instalment options.
PHONE: Payment can be made by credit card by phoning 13 18 16. Payment can be made 24 hours a day, every day. Please have your rates notice with you when paying by phone.
ONLINE: Before you begin, please have your latest rates notice handy as you will need to quote your assessment number.
BPAY: Please note: the City’s BPAY biller code has changed to 404905. Refer to your rates notice for your unique BPAY reference number. You can pay your rates via BPAY using internet or phone banking.
POST BILLPAY: Pay your rates via Australia Post's Post Billpay.
Please note: The exact amount shown on your rates notice must be received by the due date to qualify for the instalment options.
Pay at any Australia Post Office with cash, cheque, debit card, Mastercard or Visa.
Payment must be made by the due date and the notice presented intact at the time of payment.
You can pay your rates at the City of Mandurah Administration Building located at 3 Peel Street, Mandurah between 8.30am and 4.30pm, Monday to Friday.
You can also pay your rates at Falcon Library and Community Centre located on the corner of Flavia Street and Cobblers Avenue, Falcon between 9.00am and 5.00pm, Monday to Friday.
Cashless payments are preferred. The rates notice should be presented intact when making a payment.
Rates smoothing makes it easier to manage your rates bill. It works by 'spreading' or 'smoothing' your rates payments across smaller, more manageable payments. Rates smoothing is paid by direct debit, from a cheque or savings account, on a weekly, fortnightly or monthly basis. This is a pre-paid method that commences in April and finishes in March of the following year. There are no additional fees incurred when paying your rates by Rates Smoothing.
Important information:
Payment arrangement
If you cannot pay as per the options available on the rates notice, you can apply for a payment arrangement. The outstanding balance is then paid on a weekly, fortnightly or monthly basis. When on a payment arrangement, you need to make the payments unless you opt to go on direct debit. Payments must cover the amount of the rates as well as applicable interest and administration fees.
For more information please contact the Rates team on 95503745.
Direct debit
On a direct debit the outstanding balance is still paid on a weekly, fortnightly or monthly basis and payments must cover the amount of the rates as well as applicable interest and administration fees.
Contact to the City must be made at the start of each financial year when the new rates notice is received. This is to revise the payment amount as this will not automatically occur. Confirmation of any direct debit changes are required in writing and can be emailed through to [email protected].
Cheques or money orders should be made payable to City Of Mandurah and posted to City of Mandurah, PO Box 210, Mandurah WA 6210.
When paying by mail please ensure you detach the ‘ways to pay your account’ slip and include it in the envelope.
Please note: The exact amount shown on your rates notice must be received by the due date to qualify for the instalment options.
By default, your rates notices are delivered by post. If you’re the property owner, you can change this and get your rates notices by email by following the link below.
Note, choosing to get your rates notices by email will stop delivery by post.
Find out if you can get a rates rebate or defer your payment.
A quick guide to how your property rates are calculated and how they help fund local services.
Please advise the City promptly in writing of any change to your address. This can be done by completing the online Notification of Change of Address form.
If you are unable to complete the online form, you may download and complete the PDF Notification of Change of Address form. The completed PDF form can then be:
There is an obligation for property owners to ensure the City has a correct and current address for the service of notices.
Rates and charges are our main source of income and are used to maintain infrastructure and deliver services and facilities for our community.
With your rates contribution, we deliver and support a huge variety of projects, events, programs and initiatives that diversify our economy, connect our community, protect our environment and support a healthy-active Mandurah, helping to make Mandurah the great place that it is.
Some examples include:
Read more about the City’s budget.
Even if your land is undeveloped, it still benefits from and places demands on the local area. Rates are charged on vacant land for the following reasons:
Availability of Infrastructure: Your property value is supported by the surrounding infrastructure provided by the Council, such as sealed roads, street lighting, drainage systems, and footpaths.
Community Services: Rate revenue funds services that all landowners benefit from, including local rangers, bushfire mitigation, CHRMAP, land-use planning, and the maintenance of nearby parks and amenities.
Encouraging Development: In many areas, rating vacant land helps discourage "land banking" (holding onto empty lots for years), which encourages owners to develop their land and contribute to the local housing supply and economy.
Please note: While you may not have a bin service, your rates notice may still include a mandatory Emergency Services Levy (ESL), which is a state government charge we collect to fund fire and emergency services that protect all land in the region.
If you are having trouble paying your rates for any reason, the best thing to do is to contact the City of Mandurah as soon as possible. We have a number of different payment options designed to help relieve financial pressures. We will work with you to understand your situation and provide a solution that will work for you.
The most important thing to remember is to contact us before your rates payment is due, this will help avoid additional fees and charges.
For help and advice please contact on 9550 3777.
Yes, you will receive a reminder notice approximately one month prior to the due date. However you must ensure that you pay the exact amount shown on the rates notice in one payment, by the due date.
Failure to pay the exact amount shown by the due date will mean that they system won’t recognise your choice to pay by instalment option 2 or 3 and you won’t receive a reminder notice. Additionally you will register as having an overdue balance.
A separate charge is levied for your property’s rubbish service for the year. This fee covers both your weekly household rubbish pick-up plus your fortnightly recycling pick-up. This also includes two green waste verge collections and one junk collection per year, plus two green waste tip vouchers and two general waste tip vouchers.
An annual swimming pool inspection fee may appear on your notice if you have a swimming pool or spa. This covers the cost of a compulsory pool barrier inspection every four years at your property.
In addition to the above, all local governments are required to collect the Emergency Services Levy (ESL) for the Department of Fire and Emergency Services (DFES). The ESL funds Western Australia's fire and emergency services, including all career fire stations, volunteer fire brigades, State Emergency Service (SES) units and the multi-purpose volunteer emergency service units.
All local governments are required to collect the ESL on behalf of DFES and have been since 2003/2004.
For more information about the ESL, call DFES on 1300 657 209 or visit the DFES website.
Specified Area Rates (SAR) may also be appear on your rates notice. Section 6.37 of the Local Government Act 1995 (Act) allows for a local government to apply Specified Area Rates (SAR) on rateable land within a portion of its district for the purpose of meeting the cost of the provision for a specific service if the local government considers that the ratepayers or residents within that area have or will benefit, or have or will have access, or have or will contribute to the need for the service. For more information please download the document below.
The rate year is per financial year 1 July to 30 June. Rates are due 35 days from the date of issue on notice.
This is completed by your appointed settlement agent at settlement who will apportion the rates accordingly between the buyer and seller.
If there is a change which affects the value of a property, the owner will be sent an Interim Rates Account. The most common reasons why Interim Rates Accounts are sent are:
You can lodge a rates objection if you believe:
Rates objections must be submitted within 42 days of the issue date on your rate notice. Rates remain payable while an objection is being assessed.
If your concern is about your property valuation, this must be raised with Landgate, not the City.